Wicked Jewellery Shipping Policy
Shipping Policy
This Shipping Policy applies to all orders placed through www.wickedjewellery.co.uk.
By placing an order with Wicked Jewellery, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–2 working days (Monday to Friday, excluding bank holidays).
Orders placed after 3pm or on weekends/bank holidays will be processed on the next working day.
Once your order has been processed and dispatched, you will receive a confirmation email.
UK Shipping
We offer delivery across the United Kingdom for all gothic rings, biker rings, and alternative jewellery:
- Standard Delivery: 2–5 working days
- Express Delivery: 1–2 working days (where available)
Delivery times are estimates and are not guaranteed.
International Shipping
We offer international shipping on all orders.
- Europe: 5–10 working days
- Rest of World: 7–14 working days
Delivery times may vary depending on the destination country and local postal services.
Customers are responsible for any customs duties, import taxes, or additional charges that may apply.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free UK delivery on selected promotions or order thresholds, which will be clearly displayed on the website.
Tracking Information
Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.
Delivery Partners
We use reputable courier services to deliver your order, including:
- Royal Mail
- Evri
- DPD
The courier used will depend on your location and selected delivery option.
Delivery Delays
While we aim to deliver within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- High demand periods
- Customs processing (for international orders)
Wicked Jewellery is not liable for delays caused by third-party carriers.
Incorrect Shipping Information
It is the customer’s responsibility to ensure that all shipping information is accurate at the time of purchase.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.
Lost, Stolen, or Damaged Parcels
Once an order has been handed over to the courier, responsibility for delivery lies with the shipping provider.
However, if your order is:
- Lost in transit
- Marked as delivered but not received
- Damaged on arrival
Please contact us within 7 days of the expected delivery date, and we will assist in resolving the issue.
Investigations with the courier may be required before a replacement or refund is issued.
Failed Delivery Attempts
If delivery is unsuccessful and the parcel is returned to us, we may:
- Re-dispatch the item (additional shipping charges may apply), or
- Issue a refund minus the original shipping cost
Contact Information
If you have any questions about your order or delivery, please contact us via the website contact form at: