Wicked Jewellery Warranty
Warranty Policy
At Wicked Jewellery, we stand behind the quality of our products. All our gothic rings, biker rings, and alternative jewellery are designed to be durable, comfortable, and made for everyday wear.
This Warranty Policy outlines what is covered and how to make a claim.
Warranty Coverage
We offer a 6-month limited warranty on all jewellery purchased from www.wickedjewellery.co.uk.
This warranty covers:
- Manufacturing defects
- Structural faults (e.g. broken bands or settings)
- Issues with craftsmanship under normal use
Our stainless steel rings and statement jewellery are built to last, and we take quality seriously.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear (scratches, scuffs, fading over time)
- Damage caused by misuse, accidents, or improper care
- Tarnishing or cosmetic changes due to exposure (e.g. chemicals, water, perfumes)
- Incorrect sizing or general dissatisfaction after purchase
- Lost or stolen items
As with all alternative jewellery and biker rings, signs of wear can occur over time depending on usage.
Warranty Period
The warranty is valid for 6 months from the date of delivery.
Proof of purchase (such as your order confirmation email) is required to make a claim.
How to Make a Warranty Claim
To submit a warranty claim:
- Contact us via the website at www.wickedjewellery.co.uk
- Provide your order number and a description of the issue
- Include clear photos showing the fault
We aim to respond within 1–2 working days.
Resolution Options
If your claim is approved, we will offer one of the following:
- Replacement of the item (subject to stock availability)
- Store credit
- Refund (where appropriate)
We reserve the right to determine the most suitable resolution based on the issue.
Return of Faulty Items
In some cases, we may request that the item is returned for inspection.
- Customers may be responsible for return shipping costs unless the item is confirmed faulty
- We recommend using a tracked delivery service
Care Guidance
To extend the life of your jewellery:
- Avoid prolonged exposure to water, chemicals, and perfumes
- Remove rings during heavy manual work or exercise
- Store items in a dry, safe place when not in use
Proper care will help maintain the appearance of your gothic, punk, and biker rings.
Your Consumer Rights
This warranty is provided in addition to your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
Nothing in this policy affects your legal rights.